Frequently Asked Questions
WPM Singapore: Frequently Asked Questions
Where are you based?
We operate from Singapore and only deliver locally, offering reliable shipping and customer service support.
Orders & Payments
How can I place an order?
You can browse our website, add items to your cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), GooglePay, and ApplePay.
Yes, you can cancel or modify your order within 24 hours of placement by contacting our customer service team.
Shipping & Delivery
Do you offer delivery services?
Yes, we offer delivery in Singapore.
How long does delivery take?
Orders are typically processed within 1-2 business days and delivered within 3-5 business days for local orders.
Delivery is free for orders above a certain amount (S$100). For smaller orders, delivery fees ($15) will apply and be calculated at checkout.
Products & Warranties
What coffee machines do you offer?
We stock a range of coffee machines, including espresso machines and grinders from WPM.
Do your products come with a warranty?
Yes, all coffee machines come with a standard warranty (1 year) against manufacturer defects. Wear and tear will not be covered.
Barista accessories do not come with warranty.
Can I get advice on which coffee machine to purchase?Absolutely! Our team is available to assist you in choosing the best machine for your needs. Simply drop us an email at hello@wpm.sg!
Returns & Refunds
Do you offer refunds or returns?We operate on a no refund and no return policy.
Customer Support
How can I contact you?
You can reach us via email at hello@wpm.sg or through our contact form on the website.
Do you offer technical support for coffee machines?
Yes, we provide tecchnical support and maintenance services for all coffee machines purchased from us.